Let’s say you want to run a kick-ass hot dog stand. The hot dogs are your epicenter. Your hot dog stand is not a hot dog stand without the hot dogs. You may not have ketchup, mustard, relishes or crunchy onions, but it will still be a hot dog stand with those hot dogs.
So what would Easiway’s hot dog be?
When customers book a ride, professional drivers pick them up at their requested time and date. We want to get them where they need to go on their schedule. Delivering this simple, assuring experience is Easiway’s hot dog.
We roll up our sleeves and interact with each vendors that provide such services. We spend days or even months to make sure they will handle each order seriously.
There are no tricks involved. It’s the tone that comes from us.
Okay. We got the vendors on board. So how do we make sure they will continue to provide good service? Our answer is the soon-to-be-launched Easishare Management System, or EMS.
Simply put, it is a fleet management system customized for rental car companies in China.
With it, ride managers know which driver and vehicle are the best match to serve your order.
They know where the drivers are real-time to make sure they are punctual.
They can easily get available drivers from their trusting partners to serve your order when their drivers are all booked.
They can monitor if additional charges are transparently requested to customers.
They track the status of vehicles and driver’s rating to maintain quality service for customers.
So yeah, we can proudly say we are working to keep our hot dogs juicy. Better yet, this effort will keep going on. We have a long way to go. But we want all the players in this market to be happy.
Happy riding. Happy serving.
(This content is inspired by Rework. Thank you, 37singals team, for the wonders your book do.)